Privacy Policy

1. Introduction

Revive Maintenance Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Request a quote or free inspection
• Fill out contact forms on our website
• Subscribe to our newsletter
• Communicate with us via phone, email, or chat
• Upload photos or videos of your property

This information may include:

• Full name
• Email address
• Phone number
• Property address and postcode
• Property details (type, size, roof information)
• Photos or videos of your property
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Location data (approximate based on IP address)

3. How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for our services
• Schedule inspections and jobs
• Communicate with you about your enquiry or service
• Process your requests and respond to questions
• Send service updates and confirmations
• Improve our website and services
• Analyze website usage and trends
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

For more details, please see our Cookie Policy.

5. Third-Party Services

We use third-party services that may collect information:

• Google Analytics: Website traffic analysis
• Google Tag Manager: Managing marketing and analytics tags
• Google Ads: Online advertising
• Facebook Pixel: Social media advertising
• Trustpilot, Checkatrade: Review platforms
• Payment processors: Secure payment processing

These third parties have their own privacy policies. We recommend reviewing their policies.

6. How We Share Your Information

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (e.g., email services, analytics)
• Business Partners: Estate agents or referral partners (only with your consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do NOT sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Quote requests and customer records are typically retained for 7 years for accounting and legal purposes.

9. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision-Making: Protection from automated decisions

To exercise any of these rights, please contact us using the details below.

10. Marketing Communications

We may send you marketing communications if you have requested information from us or used our services and have not opted out. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately: www.ico.org.uk

14. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract: Processing necessary to fulfill our contract with you (providing quotes and services)
• Consent: You have given clear consent for specific processing activities (e.g., marketing)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving services, fraud prevention)
• Legal Obligation: Processing required by law (e.g., tax records, health and safety)